Privacy Policy – ActsVille Academy

Last Updated: 23 March 2026

ActsVille Academy Sdn. Bhd. (“ActsVille Academy”, “ActsVille”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, contact us, submit an enquiry, register for our programmes, purchase our products or services, or otherwise interact with us.

We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Personal Data We May Collect

Depending on how you interact with us, we may collect personal data such as:

name
phone number
email address
billing and payment information
parent or guardian contact details
child’s age group or programme-related information provided for registration purposes
emergency contact information
enquiry, registration, or communication records
feedback, survey responses, or form submissions
technical information such as IP address, browser type, device information, website usage data, cookies, and similar technologies

We only collect personal data that is reasonably necessary for the purposes stated in this Privacy Policy.

2. How We Collect Personal Data

We may collect your personal data when you:

visit our website
submit a contact form, enquiry form, or registration form
contact us by email, phone call, WhatsApp, messaging platforms, or social media
register for a course, workshop, event, or programme
purchase a product or service
subscribe to newsletters, updates, or marketing communications
participate in surveys, feedback forms, or promotional activities
interact with our website through cookies, analytics tools, or embedded features

3. How We Use Personal Data

We may use your personal data for purposes including:

responding to enquiries and requests
processing registrations, bookings, and purchases
delivering programmes, workshops, courses, and related services
communicating important updates, confirmations, reminders, or support information
maintaining internal administrative and customer service records
improving our website, services, and user experience
sending relevant updates, educational content, or promotional materials where permitted
processing payments and maintaining financial records
complying with legal, regulatory, tax, or operational requirements
protecting our rights, safety, staff, participants, and operations

4. Children’s Personal Data

Some of our programmes involve children or teenagers. In such cases, personal data relating to a minor should be provided by a parent, legal guardian, or authorized adult.

By providing such information, you confirm that:

you are legally authorized to provide the data;
the information provided is accurate to the best of your knowledge; and
you consent to our collection and use of such information for programme administration and related purposes.

We take reasonable steps to protect the privacy of minors and do not sell their personal data.

5. Disclosure of Personal Data

We do not sell, trade, or rent your personal data.

We may disclose your personal data only where necessary to the following categories of parties:

payment processors and financial service providers
website hosting, IT, and system support providers
administrative, professional, or operational service providers
programme or event partners involved in delivering specific services, where relevant
legal, regulatory, or government authorities where required by law
other parties where you have given consent or where disclosure is otherwise permitted by law

Any disclosure will be limited to what is reasonably necessary for the relevant purpose.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, enhance user experience, and support analytics or marketing activities.

These technologies may collect information such as:

IP address
browser type
device type
pages visited
time spent on our website
referring source

You may adjust your browser settings to disable cookies, although some website features may not function properly as a result.

7. Data Security

We take reasonable practical steps to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Such measures may include administrative, technical, and physical safeguards, including restricted access, password protection, secure systems, and the use of trusted service providers.

While we take reasonable steps to protect personal data, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law, internal record-keeping needs, or legitimate business purposes.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy, anonymize, or dispose of it.

9. Your Rights

Subject to applicable law, you may have the right to:

request access to your personal data
request correction of inaccurate, incomplete, or outdated personal data
withdraw consent, where processing is based on consent
limit or object to certain uses of your personal data, where applicable
contact us regarding how your personal data is handled

Please note that if you withdraw consent for certain processing activities, we may not be able to continue providing some services to you.

To make a request, please contact us using the contact details below.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those external websites.

We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, legal requirements, or operational needs.

Any revised version will be posted on this page together with the updated last updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: support@actsville.com
WhatsApp / Call: +6011-2508 6119